Pension
age – ‘core group’
People over
pension age on pension credit qualify for the discount if their income is below around £143
single or £218 (couple). That has to be true on 21 July 2012. People already 80
on that day qualify with a slightly higher income – below £161 (single) or £241
(couple). Some people with disabilities or carers can have higher incomes and still qualify. There are
reckoned to be more than a million in this ‘core group’ and they should get the
discount automatically – the energy supplier will match their details to a list
provided by the Department of Work and Pensions.
Low
income
Low income households
can qualify for the discount if they apply for it. This is called the ‘broader
group’. Each of the big six energy suppliers has its own rules about who
qualifies in this group. Generally it is households on a low income where the customer or their partner or child is disabled or they have a child under 5. But each supplier has its own detailed
rules and they are all different from each other. Some suppliers also include people
over pension age on pension credit who do not get the automatic ‘core group’ payment. See 'Details' below for the six different schemes.
Apply
You apply to
your energy company. Find it online or call the customer number no your bill.
Ask about the Warn Home Discount. See 'Details' below for contact numbers for each scheme.
Prepay
You can get
the discount however you pay your bill. So it includes people on prepayment
meters as well as those who pay quarterly or by monthly direct debit. People on
prepayment meters will get a credit to put no their key. Some may get a cheque.
More here http://cfe.custhelp.com/app/answers/detail/a_id/6709
PROBLEMS
Big six
only
Only the big
six energy suppliers are part of the scheme. People with smaller suppliers and
those in Northern Ireland will generally NOT get the discount.
The big six
are:
British Gas
(includes Sainsbury’s Energy), EDF Energy, E.on, npower, Scottish Power, SSE
(includes Atlantic Energy, Scottish Hydro, Southern Energy, SWALEC, Ebico, Equipower,
M&S Energy).
Utility
Warehouse and Equigas give the discount to those in the core group only. People
with the other smaller energy companies and those in Northern Ireland will NOT
get the Warm Home Discount.
Social
tariffs
Before 2011
people on low incomes could pay less for their energy through what
were called ‘social tariffs’. They
included schemes like Energycare Plus, Energy Assist, Essentials, Fresh Start, and
Spreading Warmth. These schemes are closed to new applicants and are being
phased out. But some people may still get them and they cannot get the Warm
Home Discount as well.
Deadlines
The discount
has to be made by 31 March 2013 and applications in theory can be accepted up
to that date. However, some suppliers have earlier deadlines. British Gas says
you have to apply by 31 December and E.on will only accept applications up to
24 January but both may be flexible. If you qualify it is
best to apply as soon as possible.
Run out
of cash
Even if you fulfil
the conditions you may not get the discount. There is a fixed amount of money
for the broader group scheme and once that runs out no one else will be paid.
However, no supplier has run out yet.
Not paid
automatically
If you are
in the ‘core group’ of people on pension credit but have not been sent a letter
you should contact your supplier and ask why. It is possible that the information
held by the DWP is slightly different from the details held by the energy
company and you are in what is called an ‘unmatched’ group. Call
MORE DETAILS
The core
group is defined as people on pension credit who get ONLY the guarantee credit and do NOT
get any savings credit. However, people born 21 July 1932 or earlier qualify even if they
get guarantee credit even if they also get some savings credit.
In general
the date when you have to fulfil the conditions for the Warm Home Discount was 21 July 2012. If you have
moved supplier since then it can get complicated. Ask your existing supplier
what to do. Remember it is your electricity supplier who pays the discount. That is because everyone gets an electricity bill but not everyone has piped gas.
The broader
group is defined differently by each of the six energy companies. You can read
the details of each six and how to apply here
Scottish
Power http://cfe.custhelp.com/app/answers/detail/a_id/6644
Thanks to
Consumer Focus for that information.
There is a
Warn Home Discount helpline on 0845 603 9439
